Airport Assistance Services

PHL’s security checkpoints can bottleneck during morning rush and early evening peaks; Airport Assist guides you to the least busy checkpoint and helps with any pre-check preparation (boarding passes, liquids, belts) so you pass through more quickly. This suits business flyers with tight schedules and family groups who prefer less waiting.

A host can meet you curbside at Arrivals or at your gate, help with check-in or airline kiosks, and escort you to curbside transportation or to connection gates via the terminal spine — handy for seniors, first-time international flyers, or anyone arriving tired. We time the meet to your flight status and stay in touch if gates change.

Day passes can be pre-arranged, or lounges can be coordinated in PHL (Airport Assist; American Express Centurion Terminal A West, airline clubs in B/C/D, third-party lounges) to have a calm place to work or even take a nap without having to queue. This is ideal for long routes, flight delays, or travellers who want a quieter atmosphere.

For corporate or VIP travellers, Airport Assist provides priority handling at check-in, escorts through security (where expedited lanes apply), and a direct path to transportation. We also arrange meetups at private curb lanes when available, reducing transfer stress for short-turnaround schedules and high-value clients.

Customers travelling with children, limited mobility, or other special needs receive tailored support: wheelchairs are pre-booked, stroller assistance is arranged, and family restrooms or nursing rooms are identified along the route. Slower-paced escorts between gates are coordinated with airline ground staff to ensure comfort throughout the journey.

While PHL has a connected terminal layout, long walks between gates and baggage claim can still be tiring. Airport Assist can arrange porters to collect, deliver, or re-check baggage when required, and coordinate luggage drop-offs with nearby hotels or delivery services — especially useful for multi-carrier itineraries or heavy bags.

• Concourse Transfers: Central corridors and shuttles connect concourses; walking can take 15–30 minutes between distant gates, longer if re-clearing security.
• Peak-Hour Planning: Security is busiest on weekday mornings and late afternoons — arrive early or ask Airport Assist to suggest optimal checkpoints.
• Downtown Access: The SEPTA Airport Line reaches Center City in about 25 minutes and is often faster than taxis at peak times.
• Lounge Planning: The American Express Centurion Lounge (Terminal A West) and airline lounges can fill quickly; pre-arrangement is recommended.
• Immigration & Customs: International arrivals clear in Terminals A/D/E; allow 30–90 minutes depending on staffing.
• Overnight Stays: PHL has no large on-site transit hotel; downtown or nearby airport hotels with shuttles are the best option.
• Wi-Fi & eSIMs: Free airport Wi-Fi is available; SIM and eSIM kiosks operate in arrivals.
• Baggage Re-check: Changing airlines may require collecting and re-checking luggage — confirm rules at first check-in.
• Flight Re-booking: Airline apps update fastest; Airport Assist can stand in line or coordinate with staff if counters are busy.
• Minimum Practical Layovers: Domestic–domestic 60–75 mins; domestic–international 120+ mins; international–domestic 150+ mins.
• Families & Kids: Use family restrooms and quieter seating areas; Airport Assist helps avoid crowded zones.
• Art & Culture: PHL features rotating public-art exhibitions — a pleasant 20–30 minute stroll between flights.
• Accessibility: All terminals and SEPTA stations are wheelchair accessible; request assistance in advance.
• Service Updates: Dining and lounge operations may change temporarily; confirm essentials with Airport Assist before arrival.